Terms of Service

Last updated: 1 May 2026

Please read these Terms of Service carefully before purchasing from or using hauzco.com, operated by Hauz Co. By placing an order or accessing our site, you agree to be bound by these Terms and our Privacy Policy.

1. Use of Services

You must be at least the age of majority in your state or territory to use our services. By agreeing to these Terms, you confirm you meet this requirement. You agree not to use our site for any unlawful purpose or in any way that could damage, disable, or impair our services.

2. Products

We reserve the right to modify or discontinue any product or service at any time without notice. Product images are for illustrative purposes — slight colour variations may occur due to screen settings. We do not guarantee that all products are always in stock.

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. We may cancel orders suspected of fraud, unauthorised activity, or where pricing errors have occurred. You will be notified and any payment received will be refunded.

Orders cannot be guaranteed for cancellation once processing has begun. Please contact us within 1-2 business days of placing your order at support@hauzco.com if you need to cancel.

4. Pricing and Payments

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to correct any pricing errors at any time. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay. All transactions are processed securely through Shopify Payments.

5. Shipping and Delivery

We offer free shipping on all orders within Australia. Delivery timeframes are estimates only and may be affected by factors beyond our control. For full details, see our Shipping Policy.

6. Returns and Refunds

We offer a 30-day return policy on eligible items. For full details on how to return an item and our refund process, please refer to our Refund Policy.

7. Intellectual Property

All content on hauzco.com — including text, images, logos, and graphics — is the property of Hauz Co or its content suppliers and is protected by Australian copyright law. You may not reproduce, distribute, or use our content without prior written permission.

8. Third-Party Services

Our site may contain links to third-party services or websites. These are not under our control and we are not responsible for their content, privacy practices, or terms. Use of third-party services is at your own risk.

9. Shopify

Our store is powered by Shopify. By using our store, you also agree to Shopify's Terms of Service.

10. Privacy

Your use of our site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. User Conduct

You agree not to engage in any conduct that is harmful, offensive, or that interferes with other users' access to our services. We reserve the right to terminate access for violations of these Terms.

12. Errors and Inaccuracies

We take care to ensure our site is accurate, but we reserve the right to correct any errors or inaccuracies in product descriptions, pricing, or availability at any time without prior notice.

13. Disclaimer

To the fullest extent permitted by law, Hauz Co provides its services "as is" without any warranty or guarantee of accuracy, reliability, or fitness for a particular purpose.

14. Limitation of Liability

To the extent permitted by Australian Consumer Law, Hauz Co's liability for any claim arising from the use of our services is limited to the value of the goods purchased. We are not liable for indirect, incidental, or consequential damages.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

16. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance.

17. Contact Us

Email: support@hauzco.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
Response time: within 1-2 business days