Privacy Policy

Last updated: 1 May 2026

Hauz Co ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit hauzco.com or make a purchase from us.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact details: Name, email address, phone number, delivery address
Financial information: Payment card data and transaction details (processed securely via Shopify Payments — we do not store card data)
Account information: Login credentials and account preferences (if you create an account)
Transaction information: Browsing history, purchase history, and wishlist activity on our site
Communications: Messages you send us via email or contact forms
Device and usage data: IP address, browser type, pages visited, and referring URLs (collected automatically via cookies)

2. How We Collect Your Information

Directly from you when you make a purchase, create an account, or contact us
Automatically via cookies and tracking technologies when you browse our site
From third-party service providers such as Shopify, payment processors, and analytics tools

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Send order confirmations, tracking updates, and shipping notifications
Respond to your customer service enquiries
Send marketing communications (only with your consent — you can opt out at any time)
Detect and prevent fraud and unauthorised transactions
Improve our website, products, and customer experience
Comply with our legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share it with:

Shopify — our e-commerce platform. See Shopify's Privacy Policy
Payment processors — to securely process your transactions
Shipping carriers — to fulfil and deliver your order
Analytics providers — to understand how our site is used (data is anonymised)
Legal authorities — where required by law

5. Our Relationship with Shopify

Our store is hosted on Shopify. Shopify stores your data on secure servers and may process your data as part of providing their services to us. For more information, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling certain cookies may affect site functionality.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. We retain your data for as long as necessary to fulfil the purposes described in this policy or as required by law.

10. Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time (use the unsubscribe link in any email)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at support@hauzco.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests:

Email: support@hauzco.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
Response time: Within 1–2 business days